FAQ and Policies
Do I need to book in advance?
We recommend that you reserve appointments with as much notice as possible. As a busy salon, this helps to better ensure we will be able to accommodate your schedule.
Why is a deposit required to book an appointment?
For our first time color guests and all services over $100, we require a $100 deposit to reserve an appointment time. This deposit will be applied to your first service. If a cancellation is made with at least 24 hours notice, the deposit will either be refunded or applied to your next visit.
Can I cancel an appointment?
Out of respect to both our guests and the time and talent of our professionals, we require a minimum of 24 hours notice to cancel or reschedule any appointments. This gives us time to fill that slot with another guest. If less than 24 hours notice is given, any deposit put down for the appointment will be used to reimburse the stylist and the salon for the time.
What happens if I cancel my appointment with less than 24 hours notice or can’t make it to my appointment?
When a guest wishes to reschedule without adequate notice, shows up late for a service, or forgets to show altogether, we are unable to fill that time slot with a person who is patiently waiting. It is also unfair to guests scheduled later in the day to bump their service time back to accommodate tardiness. Any guest cancelling or needing to reschedule their service with less than 24 hours' notice, arriving late to their service, or forgetting to show for their service, will be required to pay a non-refundable deposit to secure any future services at LUUM salon.
If my regular stylist at LUUM is unavailable, is it ok to see another stylist?
100% YES! There could be so many reasons for the switch, and it happens all the time. Whatever the reason, if you want or need to see another stylist, please know that if your previous stylist sees you in another stylist’s chair, there won’t be any hard feelings. We work as a team.
What if I don’t know what I want?
We start all of our services with an in-depth consultation with options for your hair at every appointment. If you prefer a complimentary consultation before a committed service appointment, don't hesitate to book this 15-minute appointment!
What if I am dissatisfied with my hair service?
Our goal at LUUM is that our guests love their hair and their experience. If for any reason you are dissatisfied, please let us know.
403-942-0742